You’ve just pulled the trigger @swellwatercraft.com on a brand-spanking new kayak. Here’s what to expect.
Please be patient. You’ve ordered a virtually indestructible, cutting-edge kayak from a small, family-owned manufacturer that takes time and care to make your boat exactly the way you ordered it. Regardless of status at the website, it will take us a few days to get your personal watercraft out of our Iowa factory. Our promise to you is that if we can’t get your kayak ready to ship within 2 weeks of your order, we will contact you via email to let you know.
We don’t crank out your order. We’re a team of 5 paddlers dedicated to consistently building the best products we can possibly make. We’re proud of the skills and processes we have developed that make our kayaks so great. Our experience has taught us that if orders get stacked up, we don’t speed up. We move consistently thru our checkpoints and procedures normally, which is why your boat shows up on your doorstep perfect.
We mostly use uship.com drivers. They’re really nice people, and they have a 100% damage free history with Swell Watercraft. But…occasionally we experience delays locating a courier headed to your address. For that reason, we normally tell customers to expect 2-4 weeks for delivery from the time of your order. Sometimes it’s faster than that, and sometimes it takes longer.
Your driver will call you at least a day ahead to try and schedule your kayak for residential delivery. Your driver will not leave your kayak at your address if you are not home, unless you specifically tell them to do so ahead of time. Often times when a person cannot be at home to meet the driver, a neighbor, friend or relative meets the driver for them. Some locations are harder to service than others, but so far we’ve always been able to get the boat to destination.
We cater to the customer’s needs. We complete orders one at a time as we receive them. But…you’re humans with different plans, reasons and motivations. Gotta race at a certain date? Let us know-we may be able to help. Need this delivered to your Summer cabin? We can do that. We realize in winter many of you who are snowbound don’t mind waiting. In June and July, everyone wants their kayaks immediately to enjoy the summer heat. If you have special circumstances, such as travel, we will accommodate to your schedule.
Contact us whenever for whatever. It’s normal to have questions or concerns with such a large purchase. Even though you can’t see them, our customer service personnel are standing by for your questions right now.
Email: Info@swellwatercraft.com Phone: 425-301-2514
1435 Industrial Park Rd. Ellsworth, IA 50075